FAQ
About GlamourKey
How can I contact customer support?
The Contact Us link can be found on the bottom of any page within GlamourKey. Please use our online contact form to send us an inquiry, or email support@GlamourKey.com. Please also feel free to contact us toll-free at 877-5-GLAMOUR (877 545-2668).
How does GlamourKey Work?
GlamourKey is a media stock site for the film, production and advertising industry. Search our collection of glamourous video footage and photography. All GlamourKey footage is captured using the revolutionary RED ONE Digital Camera. Our RED footage is sold as royalty-free ProRes 422 HQ 1080p clips or 2K .mov animations (for pre-keyed content). The pre-keyed clips contain a perfectly "Keyed Out" embedded alpha channel. Each clip is available by request in any of the popular codec formats (NTSC, PAL, HD, etc.). GlamourKey also offers the RAW (.R3D) files in 2K and 4K allowing color matching to your own footage to give you infinite possibilities in creativity. RAW files can be seen with RED Alert available free from RED.com.
Learn more about our GlamourKey's footage file types.
Do you buy footage or photos?
All GlamourKey footage and photography is produced for GlamourKey.com by GlamourKey’s team. GlamourKey footage is not available anywhere else.
Do you publish catalogs?
As part of the ongoing effort to remain cost effective for our customers, GlamourKey currently does not publish printed catalogs. All footage and photography is available in our online library.
Website Navigation
What browsers are compatible with this website?
Internet Explorer, Firefox, Safari and Netscape on both Macintosh and Windows platforms.
Is there a limit on downloads?
After your file purchase successfully completes, you will be able to download it 5 times over a full year. GlamourKey places a quota on downloads to prevent abuse as a security precaution. If you wish to download a file after you exceed your quota, simply call or email us with a request to reset the limit. Note: some file types are not available by download due to excessive file sizes and will be delivered on DVD media or a thumb drive by overnight mail.
Can I share my username/password with friends/colleagues?
There is no need to share accounts because signing up and creating a user account at GlamourKey.com is free. Each account allows you to keep track of an individual LightBox, user preferences and purchase histories. However, your username and password are your responsibility.
How do I purchase footage and photography?
Search our catalog of footage and photography and click on a thumbnail to view the selected item. Below the preview there is a list of available file types to purchase. Click “add to cart” and follow the checkout process. Some extremely large file types may not be available for immediate downloading. These files will be burned to DVD(s) or put on a thumb drive (TD) and shipped out overnight. No annual subscriptions or complicated credit systems to learn. Buy what you want when you want it – it's that simple.
Does my browser need to be able to accept cookies?
GlamourKey uses cookies to hold your username and/or password. No credit card or purchasing data is stored in the cookie. GlamourKey.com never stores personal information in a cookie.
LightBox
How does a LightBox work?
A LightBox is used to store footage and photography that you intend to eventually download or share. You can also add footage or photography to the LightBox for later review.
How do I add images to a LightBox?
To add an image to a lightbox click on the image you wish to place in the lightbox. Next, click on the "add to lightbox" link located beside the lower right corner of the image under “Tools.”
Removing a file from your lightbox is just as simple simple. Just click on the thumbnail in your lightbox to view the items detail page. Next, click on the "Remove from lightbox" link located beside the lower right corner of the image under “Tools.”
My Account
Which currency do you сharge in?
We сharge in USD. If you are outside the US, actual conversion to local currency is done by your credit card company at the moment of the purchase, based on the GlamourKey USD price. Any сharge beyond this conversion rate is a surсharge added by your credit card company for the conversion.
How long will order histories remain on my account?
We retain order histories for a minimum of 90 days.
What is your refund policy?
Since we provide all data upfront, we regret that we cannot provide refunds. If you have extenuating circumstances contact us in writing using our contact form and we will review your refund request on a case-by-case basis. We value our customers, and your satisfaction is our goal.
How do I remove my email address from your mailing lists?
Just login to your account, and visit the My Profile link from the header of any GlamourKey page. Under the "About" tab you can opt out of our newsletters by disabling the check box next to "Newsletter."
How do I print an invoice of my purchase?
After logging into your account with your username and password, click on "Orders" towards the top of the page, and then click the links to view the select invoice within your purchase history.
What if I forgot my username or password?
No problem. Click the "Forgot Password?"link next to the login area at the top of every page. complete the form to have your username and password sent to the email address on file for your account.
What if I want to change my password?
Just login to your account, and visit the "My Profile" link from the header of any GlamourKey page. Under the "About" tab you can reset your password using the updаte form.
How do you protect my credit card information?
All of your information is stored in a protected database on a secure server in a secure location. For security reasons we do not store a credit card with your account. All transactions are passed through to our credit card processor through a secure 128 bit excrypted gateway. Our customers privacy and security is GlamourKey’s number one priority. We never share or sell your personal or private information.
Footage and Photography Usage
Will the footage or image I download have a watermark on it?
Only our previews or specially requested comp materials contain watermarks. Purchased and downloaded items will not be watermarked.
How do I use a 2K file in a 1920 x 1080 HD project?
The 1920 x 1080 HD has an aspect ratio of 16:9. The 2048 x 1024 2K has an aspect ratio of 2:1. To use 2K in a 1920 x 1080 HD project you simply enlarge the 2K footage by 6%. This will eliminate the letter box at the top and bottom.
How does your licensing work?
All footage and photography is royalty-free. Should you require exclusive rights in territory, industry, or media, we offer a flat price to ensure a unique competitive position. An Exclusivity License protects your usage by preventing others from being able to download the item through GlamourKey.com. Please read through our "Licensing Terms" for details.
If I modify an image, can I claim copyright to that image?
You may modify an image and use it, however, you may not claim copyright or ownership to any photography or footage. GlamourKey owns all footage and photography, whether or not they have been modified.
What is a derivative work?
US Copyright law defines a "derivative work" as a work that is based on (or derived from) one or more already existing works, is copyrightable if it includes what the copyright law calls an “original work of authorship.” Derivative works, also known as “new versions,” include such works as translations, musical arrangements, dramatizations, fictionalizations, art reproductions, and condensations. Any work in which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship is a “derivative work” or “new version.” For more information, please click on this link: http://www.copyright.gov/circs/circ14.html#derivative/
Where can I use GlamourKey footage and photos?
According to our Licensing Terms you may use downloaded content in Sales Videos, Broadcast Video, Commercials, Films, Web sites, Multimedia presentations, Displays for trade shows, Billboards/banners, Packaging/labels, Business Collateral, Decoration for office spaces, restaurants and retail stores, Public areas and many other uses outlined in our Standard and Enhanced Licensing Terms.
Does all of your footage and images have model releases?
Yes. All signed model releases are on file in the offices of GlamourKey.
Can I create an online gallery of your footage and photos?
No, you may not create an online gallery. GlamourKey maintains an online gallery, and users can be referred directly to GlamourKey.com.
What does royalty-free mean?
“Royalty-free” is a type of a stock footage or photo license that provides for the unlimited use of footage in any media defined in the licensing terms. “Royalty-free” is the opposite of “rights-managed.” Rights-managed footage and photos need a specific license stating the audience and material surrounding the footage. All downloadable files on GlamourKey.com are royalty-free and do not require individual licenses. All photos are bound by one or both of the two types of licensing agreements. Exclusive rights are available for purchase. Detailed information can be found on our licenses and terms page.
What about the file sizes of your footage and photos?
Files are available for downloading in four different sizes. Some large files will require that footage be burned to a DVD or loaded onto a thumb drive (TD) and shipped overnight at no extra cost. On each clip and image page, you'll find details about the file.
Can I sell the footage that I download?
You may not sell the files you purchase from GlamourKey. You can use GlamourKey content as design elements - not for resale or distribution.
Do you have any rights-managed materials?
No. All footage and images from GlamourKey are royalty-free subject to the terms of purchase.
What if I have other questions? Please drоp us an email on the "Contact Us" page.
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